There is an excellent, excellent post on Tricycle magazine’s blog right now called, “7 Tips for Giving Up Gossip.” I urge you to go check it out. All of these tips are so awesome I could weep; but, instead I challenge you and even though I don’t get much commenting on this blog, I know [...]
Archive for September, 2009
Fall Challenge! Give Up Gossip!
Posted in kindness, Leadership on September 24, 2009 | 2 Comments »
Simplicity in Action
Posted in customer service, kindness on September 22, 2009 | Leave a Comment »
If someone wants help finding articles on a topic and I help them, but make them feel bad about it, they won’t feel like they got help. It won’t matter if they leave with a stack of articles and an armload of books that are perfect for them. If I’m a jerk, that’s all they’ll [...]
Kate Sheehan: Committed to Kindness
Posted in customer service, kindness on September 14, 2009 | Leave a Comment »
Last Spring I was fortunate enough to attend Computers In Libraries, which is a really great conference. After a full day of learning and feeling inspired by the workshops, I was waiting in my hotel room for my colleague. She came bursting in the room and said, “You are not going to believe what I [...]
