This is not another post about how you need to design your library and library services after the bookstore world. We are not bookstores. Heck, most of our stuff is free! But, we can learn from the retail sector. If you are ever in Portland, go into New Seasons Market (grocery) wander around, ask for [...]
Archive for the ‘customer service’ Category
New Seasons: Lessons Learned From the Retail World
Posted in customer service on July 20, 2009 | Leave a Comment »
5 Tips for Cultivating Good Work Relationships
Posted in communication, courtesy, customer service, tagged communication, courtesy, customer service, respect, teamwork, work relationships on February 26, 2009 | Leave a Comment »
Tax Season Hell: How to Survive
Posted in customer service, tagged attitude, customer service, Leadership, stress, stress management on February 24, 2009 | Leave a Comment »
The dreaded tax season is upon us. Tax season brings a particular type of hell to libraries and even the most calm and courteous of library staff is stressed and has their patience tested on a daily basis. There are many reasons for the added stress of providing an area for form and booklet distribution [...]
Coffee in the Library
Posted in customer service, tagged atmosphere, customer service, rules on February 12, 2009 | 1 Comment »
photo: hawkinsTheil I recently had a meeting with my boss about many things, mostly having to do with technology because I’m the emerging technology/web 2.0 librarian. We talked for quite awhile and as we were wrapping up she asked me if there was anything else I wanted to discuss. I looked down at my notes [...]
Kindness in Action
Posted in courtesy, customer service, tagged customer service, kindness on February 6, 2009 | Leave a Comment »
Today my coworker was at the reference desk and a woman slowly approached the desk. She asked if we had a certain video. My coworker looked it up, informed her that it was a children’s video and located in the children’s department. Facts: The customer was slow moving and seemingly having difficulty moving. She was [...]
Desperation Brings Decency
Posted in courtesy, customer service, tagged customer service, recession, restaurants on February 4, 2009 | 1 Comment »
There is an article in the New York Times today about the restaurant industry and how horribly it is struggling during these economic hard times. This is not a new topic of discussion. I’ve probably read a half dozen other articles about the same topic, whether the journalist is taking the angle of all the [...]
