Monday, after a week of relaxing vacation puttering around my house, spending time with friends and getting a few chores done, I hopped into my car ready to return to an exciting week of work. We were about to switch to a new online catalog this week and I anticipated a day of busyness as [...]
Archive for the ‘kindness’ Category
Road Rage is Not My Friend
Posted in kindness on October 16, 2009 | Leave a Comment »
Fall Challenge! Give Up Gossip!
Posted in kindness, Leadership on September 24, 2009 | 2 Comments »
There is an excellent, excellent post on Tricycle magazine’s blog right now called, “7 Tips for Giving Up Gossip.” I urge you to go check it out. All of these tips are so awesome I could weep; but, instead I challenge you and even though I don’t get much commenting on this blog, I know [...]
Simplicity in Action
Posted in customer service, kindness on September 22, 2009 | Leave a Comment »
If someone wants help finding articles on a topic and I help them, but make them feel bad about it, they won’t feel like they got help. It won’t matter if they leave with a stack of articles and an armload of books that are perfect for them. If I’m a jerk, that’s all they’ll [...]
Kate Sheehan: Committed to Kindness
Posted in customer service, kindness on September 14, 2009 | Leave a Comment »
Last Spring I was fortunate enough to attend Computers In Libraries, which is a really great conference. After a full day of learning and feeling inspired by the workshops, I was waiting in my hotel room for my colleague. She came bursting in the room and said, “You are not going to believe what I [...]
Is Kindness Trending?
Posted in kindness, Leadership on August 6, 2009 | 2 Comments »
At Powells last year, I was responsible for keeping the Business section shelved and orderly. One book caught my eye: Kindness Revolution by Edward Horrell. I loved this book. At some point, I’ll write a post just about that book. For now, I’ll summarize it very, very briefly by saying that it is a book [...]
I May Be Lucky; but, I Still Occasionally Feel Sorry For Myself
Posted in kindness on July 7, 2009 | 6 Comments »
July 7th. It is a weird day for me. Four years ago today I was riding my scooter down West 7th St. in Saint Paul, MN when I collided with a car that turned into my lane. The driver was on his cell phone and he didn’t see me and he turned right into me. [...]
Dynamic Duo: Jenna Galley and Leona
Posted in kindness, Leadership on June 30, 2009 | Leave a Comment »
While attending a workshop at NJLA’s annual conference this year, I noticed a small stuffed lion seated between me and the woman to my right. The workshop presenter had us do a few little exercises with our seat mates. We introduced our selves and shared the usual bits of information: where do you work? Where [...]
Gloating, the Art of Reveling in Another’s Misfortune
Posted in kindness on June 10, 2009 | Leave a Comment »
I was walking through the library today and overheard two patrons talking about a mutual acquaintance. The one patron was gloating, experiencing pure glee at being right. She kept saying, “I told her this was going to happen.” She was smiling a shiny smile and radiantly animated in her retelling of this story and I [...]
Power of Forgiveness
Posted in courtesy, kindness on June 2, 2009 | 2 Comments »
I’ve been thinking about forgiveness and the power it can have in the workplace. In my personal life, I like to cultivate and forge relationships with people who are patient and are capable of extending forgiveness. There is a freedom that comes with establishing these types of relationships. Generally, you are free to make mistakes [...]
Looking for tips on Kindess in all the oddest places
Posted in kindness on May 7, 2009 | Leave a Comment »
I read Lifehacker pretty much on a daily basis. There is usually something in there I can use for work, some great bit of advice I’ll throw into a web 2.0 class or a shortcut I incorporate into my own workflow. Today they linked to a free e-book from The Simple Dollar called Everything You [...]
