Comments for Civil Civil Servant

Comment on Technology, My Friend by 21stcenturybibliotech

21stcenturybibliotech — Tue, 07 Feb 2012 15:16:27 +0000

Hi Ann,
When this post showed up in my email inbox I thought you were addressing me directly! Here I was making a (yet another) list for HOW to organize for this online graduate program. The technology has bitten us all hard with glitches or other bad behavior. Just today I feel like finally, hopefully, two weeks after the start of classes, I can focus on the course work instead of downloads,frustrated help desk requests, endless account sign-ins and “set-up”, and a flurry of tiny notes of user name and password….
I’ve actually considered a smart phone, but can’t yet justify the cost each month given my monthly income. But I have used calendar and notes with my basic phone for years…
I’m definitely going to check out iftt and Last Pass.
Jan

Comment on Brooklyn Public Library Update by Ann Wilberton

Ann Wilberton — Wed, 18 Jan 2012 21:34:27 +0000

@BPL Librarian: Welcome to CCS! I have worked for large urban public libraries and I know that it is difficult to keep front line staff happy. Low pay and boredom is a morale killer. Something right is happening at BPL because the circulation staff has mostly been very helpful and friendly. I did witness something at the Bedford branch that was disturbing but did not involve desk staff. We could talk off board about that if you wish. I’m ann at civil civil servant dot com.

Comment on Brooklyn Public Library Update by BPL librarian

BPL librarian — Tue, 17 Jan 2012 21:14:11 +0000

Totally agree with you about the fact that the staff, particularly the front-line employees, is a crucial resource for any organization. And I’m glad you’re having a better experience at the library. As for your address, though, you can get it quickly fixed (with ID, yeah) the next time you borrow something…

Comment on Brooklyn Public Library Update by A Research on Reason of Customer Loyalty of China Mobile … | Loyalty Marketing News

Tue, 17 Jan 2012 19:23:02 +0000

[...] Brooklyn Public Library Update « Civil Civil ServantBy Ann WilbertonThese are the folks that can build or break customer loyalty. These are the folks that deliver first impressions good and bad. How are you treating that resource? Are you getting the best from staff? Have you earned the best? Advertisement …Civil Civil Servant [...]

Comment on Empowering Employees For Better Customer Service by Brooklyn Public Library Update « Civil Civil Servant

Brooklyn Public Library Update « Civil Civil Servant — Tue, 17 Jan 2012 13:54:57 +0000

[...] me and/or their own employees I can almost feel my loyalty to them fade away. This happened with Whole Foods, where I do still shop from time to time but I really feel much less loyalty to [...]

Comment on I am the customer. by Brooklyn Public Library Update « Civil Civil Servant

Brooklyn Public Library Update « Civil Civil Servant — Tue, 17 Jan 2012 13:54:54 +0000

[...] Brooklyn Public Library which has been doing much better in the customer service department since my initial encounter while getting a library card. I mostly just go there to pick up holds. I picked up my book and went to the checkout and [...]

Comment on Have You Read? by Jen

Jen — Sat, 14 Jan 2012 04:05:12 +0000

Ann – thanks for these links! I’m so excited to read them – I need insight in some of these areas.

Comment on You Don’t Need a Cape to Be a Superhero. by John

John — Mon, 26 Dec 2011 17:32:27 +0000

Hip blog site Ann Wilberton

Omg I absolutely love your blog post. If I could make myself a blog that fit this description, I should probably be as happy as a speckled four-legged friend.

Comment on Mass Transit Meditation by Harlan Kilstein

Harlan Kilstein — Fri, 02 Dec 2011 07:18:23 +0000

As an ex New Yorker, I always looked with admiration at those who were able to meditate despite the noise of the subway. As I’ve grown older (not really wiser) I understand that it’s possible to have a noisy mind even in the country. Meditation and noise are all in your mind. Namaste and thanks for letter me share.

Comment on I am the customer. by Joyce Murphy

Joyce Murphy — Mon, 19 Sep 2011 13:47:01 +0000

Reading this, I felt like you were right here. It was so refreshing and mindful of what’s really important. Thanks for sharing. Miss you and your positive outlook daily.