The most excellent bloggers over at Boing Boing recently posted this amazing video of the police in Denmark stopping bicyclists who were not wearing helmets, hugging them and giving them free helmets.
There are so many things right with this idea. Can you imagine this happening here? I wish it would. I would love to see the police in Portland, OR or any other bike loving city, stopping cyclists, hugging them and handing out helmets and lights. It would accomplish mutliple goals: it would raise awareness of bicycle safety, help mend the sometimes strained relationship between the police department and the cycling community and it’s just great PR for the police department. It sends the perfect message: Hey, we care about you, please wear this helmet!
We probably can’t go around literally hugging our customers; but, how can we show them we care? We can take the time to really listen and help. We can try to say yes. We can make requests politely and kindly. We can make “going the extra mile” just normal practice. We can smile and greet them. We can thank them. We can be fully present. We can meet them where they are. We can listen to their suggestions. We can ask them what they need. We can get rid of rules that are unnecessary. We can create policies that expand service, improve atmosphere or in some way make it easier for customers to have a positive, satisfying experience at the library. We can start our days with good intentions. We can make a grouchy coworker laugh. There are at least a million more things we can do to show them we care.
Also: As a person who survived a scooter accident because I was wearing a helmet, please, please, please where a helmet when you are riding a bike, a scooter, a motorcycle, a skateboard, etc. I care about your safety, well being and quality of life.