A lot of change is coming my way.  I have resigned my position at Middletown Township Public Library and accepted a position at Pace University in NYC.  I will be leaving my sanctuary in Asbury Park to move to Brooklyn and live with my partner.  I will no longer be an official civil servant; but, I will still be deeply committed to providing the best possible service and finding ways to improve my ability to lead in ways that inspire and encourage.

I have many mixed feelings about leaving Middletown which provided such a welcoming and soft place for me to land after being out of work for a couple of years while i recovered from my accident (detailed in other posts).  Moving into the city feels like such a new chapter in my life and one I’m very excited to begin.

I look forward to continuing this blog in the same manner I’ve been doing since the beginning and bringing new stories and thoughts on customer service.  On that note, I’ll share one quick story.  I stopped in a coffee shop about 3 or 4 blocks from my new apartment.  The barista asked me if I was having a lazy Sunday and I told her, “yes, though I am going to sign a lease right now.”  She asked if it was in the neighborhood and I said, “Yes, just a few blocks from here.”  She got a huge smile, welcomed me to the neighborhood and a young man stepped out from the back room to also welcome me to the neighborhood and assure me that I would “love it” here.  It was such a sweet moment and one I will not forget.  Clearly, these folks will be my coffee shop of choice and it doesn’t hurt that they make an extraordinary Americano.